Kelp Terms of Use

Kelp Terms of Use

Welcome to Kelp Social

Kelp wants you to have a positive experience when you use our website and platform. To that end, if you continue to browse and use this website, you are agreeing to comply with and be bound by the following Kelp Social terms and conditions of use, which together with our cookie policy and privacy policy outline how Kelp Social interacts with you through this website. It is important therefore, that if you disagree with any part of these terms and conditions: please get in touch at hello@kelpsocial.co.uk.

Definitions

The term ‘Kelp Social Ltd or ‘us’ or ‘we’ refers to the owner of the website and platform whose registered office is 71 – 75 Shelton Street, Covent Garden, England, WC2H 9JQ. The Kelp Social company registration number is 13181054.

The term ‘you‘, ‘your‘, ‘my‘ refers to the user or viewer of our website and platform.

Terms of Use

The use of the Kelp Social website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Like all websites Kelp uses cookies to monitor browsing preferences and ensure you have an enjoyable experience on our website and platform. If you allow cookies to be used, personal information may be stored by us for to help your website experience. Please read our full COOKIE POLICY and PRIVACY STATEMENT

Liability

We don’t provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered by accounts not verified with a “charity” or “brand” badge. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Ownership and Copyright

Kelp Social is a social media platform therefore this website contains assets which are owned by or licensed to us. These assets include, but are not limited to, the Kelp brand, Kelp design, platform and website layout, Kelp logo and Trademark, general appearance and graphics. Reproduction of any of these assets is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

By signing up Kelp Social has permission to present your logo on the site and app. If you wish for the logo to be removed, Kelp Social will do this upon request in a reasonable timeframe. These may include partner brands and their logos and contributors to the website and platform.

Unauthorised use of this website and platform may give rise to a claim for damages and/or be a criminal offence.

Third Parties

This website and platform may also include links to other websites. These links are provided for your convenience to provide further information, and access to user related content and media.

Links provided by bloggers and brands/ charities not verified by Kelp Social do not signify that we endorse the website(s) in any way. We accept no responsibility for the content of the linked website(s).

Although we do what we can to ensure no harmful links are shared by anyone on the platform, we cannot guarantee it and will remove harmful links if and when we become aware of them.

Jurisdiction

Your use of this website and any disputes arising out of such use of the website is subject to the laws of England and Wales.

November 2024

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Privacy Policy

Kelp Social Privacy Policy

1. Kelp Social: Who we are

Kelp Social Limited (the “company”, “we”, “our”, “us”) provide social media platform website and mobile application.  The Company is registered in the UK as Kelp Social Limited, registered in England & Wales at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ.  Company No. 13181054.  We are the controller of personal data obtained via our website and mobile application, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals and our wider operations in the European Economic Area (EEA).

Given the nature of our website, we do not expect to collect the personal data of anyone under 16 years old. If you are aware that any personal data of anyone under 16 years old has been shared with our website and/or mobile application, please let us know so that we can delete that data.

2. Personal Data we collect from you

​The personal data we collect about you depends on the particular activities carried out through our website and mobile application. We will collect and use the following personal data about you:

• your name, address and contact information, including email address and telephone number and company details
• information to check and verify your identity, eg date of birth
• your gender, if you choose to give this to us
• location data, if you choose to give this to us
• your billing information, transaction and payment card or other payment method information
• bank account and payment details
• details of any information, feedback or other matters you give us by phone, email, post or via social media
• your account details, such as username and login details
• your activities on, and use of, our website
• your personal or professional interests
• information about the services we provide to you
• information about how you use our website and technology systems
• your responses to surveys, competitions and promotions

3. How your personal data is collected

Kelp Social collect personal data about you through various ways, both directly and indirectly which include but may not be limited to:

• Having a Kelp Social account
• Telephone conversations between you and our staff (we do may audio record conversations).
• Email communications.
• Entering details into our website or App.
• Contact via social media.
• Social media searches such as LinkedIn
• Clients and vendor interaction.

4. What Happens When You Withhold Your Data?

The information you provide enables us to allow you access to the Kelp Social platform.

Where you are obliged to provide personal data, or where we require your personal data to progress the service, the consequences of failure to provide the data may be that:

• we will not be able to supply you with the service that you have requested.
• we may not be able to fulfil our contractual requirements.
• we may not be able to continue with our relationship.

5. Why am I Processing the Data?

Legitimate interest

As necessary, the company will process your personal data for our own legitimate interest, or those of other persons and organisations which includes;

• for good governance, accounting, managing and auditing of our business operations.
• to monitor emails, calls and other communications, and activities related to our service provision.
• to facilitate creation and manage online accounts.
• to collect your personal information from 3rd parties in order to research suitability for specific services.
• for our internal administrative activities, such as invoicing and charging where relevant.
• to process or share your data in connection with crime detection, tax collection or actual or anticipated litigation.
• for market research, analysis and developing statistics.

6. Consent

As necessary, the company will process your personal data with your consent:

• in certain circumstances which require us to ask for your consent to process your personal data in a particular way; and
• to provide consent we will normally require you to provide written confirmation (e.g. email or completed consent form, or a tick box / web form). You have the right to withdraw consent at any time.

7. When and How will I be Informed?

When we engage with you for the first time, when you approach us, or visit our website(s), we will provide you with this privacy notice.  If significant changes are made – we will inform you.

Where we gather your personal data prior to contacting you, we will:

• inform you that we hold your personal data (what we hold and from which source the personal data originated, and if applicable, whether it came from publicly accessible sources);
• provide you (the individual) with this Privacy Notice (transparency information) no later than one month after we have collected the data, or when we first communicate if that is before one month and;
• ask you to register with us to continue the relationship and process this information on the basis that we will provide our services to you according to this privacy notice.

8. How is My Personal Data Safeguarded?

We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will protect personal data through the following principles:

• not collecting or retaining excessive amounts of data;
• protecting personal data from loss, misuse, unauthorised access and disclosure;
• keeping personal data up to date;
• storing and destroying it securely;
• ensuring that appropriate administrative, technical and physical safeguards are in place to protect personal data. These measures include measures to deal with any suspected data breach;
• regularly reviewing our information collection, storage and processing practices, including physical security measures.

9. Who Will you Share My Personal Data With?

Where appropriate and in accordance with local laws and requirements, we may share your personal data for various reasons with certain categories of third parties such as:

• ​partners (including current, past and prospective partners);
• our internal staff;
• technology platforms and suppliers; including Customer Relationship Management (CRM) software provider (s) and data forwarding agencies where we have an appropriate processing agreement (or similar protections) in place.

We do not disclose personal information we collect about you, except as described in this Privacy Policy or in separate notices provided in connection with particular activities.

We will not sell or rent to any third party any of the personal information or data that you provide to us.

Where we share personal information with vendors who perform services on our behalf, based on our instructions (data processors), we ONLY authorise these vendors to use or disclose the information as necessary to perform services on our behalf or comply with legal requirements.

We will keep your personal data while you have an account with us or we are providing services] to you. Thereafter, we will keep your personal data for as long as is necessary:

• to respond to any questions, complaints or claims made by you or on your behalf;
• to show that we treated you fairly;
• to keep records required by law.

We will not keep your personal data for longer than necessary. Different retention periods apply for different types of personal data. When it is no longer necessary to keep your personal data, we will delete or anonymise it.

10. Will My Personal Data be Transferred Overseas?

To deliver services to you, it is sometimes necessary for us to share your personal data outside the UK/EEA, eg:

• with your and our service providers located outside the UK[/EEA];
• if you are based outside the UK/EEA;
• where there is a European and/or international dimension to the services we are providing to you.

Under data protection law, we can only transfer your personal data to a country or international organisation outside the UK/EEA where:

• the UK government or, where the EU GDPR applies, the European Commission has decided the particular country or international organisation ensures an adequate level of protection of personal data (known as an ‘adequacy decision’);
• there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for data subjects; or
• a specific exception applies under data protection law

11. Website Cookies and Third Party applications

When you visit our Websites, we may collect certain information by automated means.  Details of cookies used are in our “cookie policy”.  Your web browser is most likely set to automatically accept cookies, but you can consult your browser help file if you wish to change these settings.

The providers of third-party apps, tools, widgets and plug-ins on our Sites, such as social media sharing tools, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers.  Subject to applicable law, Kelp Social is not responsible for these providers’ information practices.

We will ask for your consent for some aspects of these activities which are not covered by our legitimate interests, in particular, the collection of data via cookies when you use our websites.

12. Update to this Privacy policy

We will update this privacy policy over time to reflect changes in our personal information practices.

For significant changes, we will notify you by posting a prominent notice on our websites and contact you by email indicating when it was most recently updated. 

November 2024

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